Introducing irsLogics

News & Happenings

  • IRS Scam Phone Calls Increase Prior To Tax Deadline

    There is a scam going around for the public to beware of, with the scammers calling individuals and claiming to work for the government. This IRS scam has cost victims $15 million or more, reports CNN. The reason the calls have conned so many folks out of money is because of some of the high-tech tools the scammers are using to sound legitimate when they call. Those techniques include “spoofing” the caller ID number displayed to make it appear as if the calls are coming from the IRS, or even mimicking the background noises heard in call centers to fake as though the caller is in a room with a bunch of other IRS agents talking to others on their own phone calls.

    The IRS scammers may use phone numbers that appear to originate from Washington, D.C., and even have information about your financial history. The scam phone calls became so prevalent that the IRS issued a report about how to spot them and what to do if you’ve received one. This reporter actually received three of the IRS scam phone calls in one day, with a computerized voice left on a voicemail message on Sunday, April 5, claiming the made-up name of some IRS agent was calling from the “audit department of the IRS.” It said the call was to inform you that a lawsuit “which has been filed in your name” will be sent with this case to the local county courthouse. In that instance, the scam callers asked to “kindly call us back on our number, which is (713) 701-5034.”

    The computerized voicemail is a scam, along with any others purporting to originate with the IRS that haven’t been initially accompanied by a written communication from the IRS. In their report, the IRS states that they’ll never demand payment from those who owe money in the form of a pre-paid debit card like the scammers are doing, nor will they ask for your credit card numbers over the phone.


  • SMS Integration by logics

    Dear Logics Users,

    Good News!

    Logics is now integrated with a Short Message Service (SMS) system, which can be activated for you upon your request. Sending a quick SMS sometimes seems to be the most convenient way of getting in touch with your customer.

    If you have a Standard or a Premium account,  open a ticket telling us how many of your users need SMS access, and what area code you want your SMS numbers to be from. Once the service is activated, users will be able to send text messages (upto 160 characters) to your clients directly from the cases in Logics.  There will also be a SMS log displaying for all SMS transactions, both outgoing and incoming.